Validity and Expiry
- How long is the package valid after purchase?
It takes effect immediately upon purchase, and is valid for one calendar month/year from the date of purchase based on UTC time.
For example, if you subscribe to a certain monthly plan on March 28, the plan will expire at 23:59:59 UTC on April 28.
- Will the subscription be automatically renewed after it expires?
It depends on whether you have enabled auto-renewal. If auto-renewal is enabled, upon the expiration of your plan, the system will initiate automatic deduction via Alipay/WeChat/Mi Pay (for domestic users) or via waffo/Stripe (for overseas users). After successful deduction, your subscription will automatically enter the next billing cycle without any manual operation required; if auto-renewal is not enabled, the service will be suspended once your plan expires, and you will need to manually resubscribe.
- My credit limit has been used up but it hasn't expired yet. Can I still use it?
No.
Individual Edition: When either "expiration" or "all Credits limit is used up" is met, the service will be stopped. The system will not continue to consume your bonus or account balance. We support package upgrade function. Regardless of your package consumption, we support automatically converting your remaining Credit into an equivalent amount. You can upgrade the package by making up the difference to obtain more Credits. If you need to continue using it, please upgrade the package or switch to the pay-as-you-go API.
Team Edition: After a single seat quota is exhausted, the seat will not be available for the month. But it does not affect the use of other seats that have not been exhausted. You can wait for quota reset, add purchase and reassign seats, or switch to normal API.
- My subscription plan has expired before I've used up its benefits. Can the remaining balance be rolled over?
No. The service will be terminated immediately upon the expiration of your current plan. You will need to subscribe to a new plan separately, and any unused quota from your old plan will not be carried over to the new one.
- Will I receive a reminder when my data plan expires or is about to run out?
Yes. If auto-renewal is enabled for your plan, you will receive renewal reminders via SMS, email, and in-app messages on payment apps (WeChat/Alipay) five days before the expiration date; if auto-renewal is not enabled for your plan, you will receive reminders via SMS and email two days before the expiration date and on the expiration date itself.
- Will I get a reminder when my package quota is almost used up?
Yes. You will receive SMS and email alerts when your current plan usage reaches 50%, 90% and 100% respectively.